Due to the large size of this product, your order will be shipped via palletized freight. We kindly ask that you provide a commercial address for delivery.
If a commercial address is not available, we recommend arranging pickup from your nearest freight terminal. Please note that the classification of a commercial address is determined by our logistics provider.
If you require lift gate service, please select either a commercial address with lift gate service or a residential address with lift gate service on the checkout page when placing your order.
Orders are processed and shipped within 3 business days. Please allow an additional 1 to 7 business days for transit, depending on your location.
Thank you for your understanding and support!
Warranty Policy
At Bilt Hard, we are committed to providing high-quality products. To ensure optimal performance, proper care and maintenance are essential. Neglect or improper handling may impair functionality and is not covered by this warranty. Be sure to carefully read the Owner’s Manual before operating your product.
Before requesting service or warranty work, please complete the warranty form on the Bilt Hard Customer Support Center at: Warranty Registration Form.
Note: Services performed by unauthorized parties may void this warranty.
This warranty replaces any other expressed or implied warranties. Bilt Hard assumes no responsibility beyond what is outlined in this policy.
Warranty Coverage
This warranty applies only to products purchased directly from the official Bilt Hard website (www.bilthardusa.com). Purchases from third-party platforms such as Amazon, Walmart, or eBay are not covered under this warranty.
- Consumer Use: Personal, residential household use.
- Commercial Use: Any other use, including business operations or income-generating activities. Note: If used for rental purposes, the warranty is limited to 60 days.
For complete warranty details, please visit our WARRANTY page.
Terms & Conditions
- Proof of Purchase Required: The original proof of purchase must be provided to obtain warranty coverage.
- Non-Transferable: The warranty is only valid for the original purchaser and is non-transferable. This warranty also applies to gift recipients but not to subsequent owners.
- Repair or Replacement: Defective parts will be repaired or replaced at Bilt Hard’s discretion. If a part is unavailable, it may be replaced with a similar part of equal function.
- No Full Product Replacements: For certain large items (weighing over 50lbs), the warranty covers defective parts only, and does not extend to full product replacements.
- Repairs Do Not Extend Warranty: Repairs or replacements do not extend the original warranty period.
Exclusions & Limitations
This warranty does not cover the following:
🔸Normal Wear & Tear (covered only for 60 days from the original purchase date). This includes items like:
• O-rings
• Valve handle assemblies
• Elastomer spiders
• Tires
• Filter elements
🔸Improper Use or Neglect:
• Misuse, abuse, or improper installation
• Lack of maintenance
• Use of unauthorized replacement parts
• Unauthorized repairs or modifications
🔸External Damage or Environmental Factors:
• Accidents, fire, flood, windstorm, or other natural disasters
• Corrosion caused by chemicals
• Rodent or insect damage
• Vandalism
🔸Cosmetic Defects: Paint, decals, or other aesthetic issues.
🔸Operational & Financial Losses:
• Downtime, inconvenience, or loss of income
• Loss of product use
• Shipping costs or incidental damages
Engine Warranty
The engine warranty is covered directly by the engine manufacturer under their terms and conditions. Bilt Hard does not cover:
- Routine maintenance (spark plugs, air filters, fuel system cleaning, adjustments, or obstructions due to buildup).
Customer Responsibilities
- Transportation Costs: The customer is responsible for all shipping and transportation costs to and from a service center.
- Proper Use & Maintenance: Regular maintenance is required. The warranty does not cover failures due to normal wear or lack of maintenance.
- Alteration of Safety Features: Any modification or removal of safety features will void the warranty.
Order Cancellation
Buyers have a 30-minute window to cancel their order after it’s been placed. If the order has already been shipped or picked up and can no longer be canceled, we recommend contacting the shipping carrier directly to refuse the package upon delivery.
Limitation of Liability
Under no circumstances will Bilt Hard be liable for damages exceeding the original purchase price of the product. You assume all risks related to the misuse or inability to use the product.
Additional Information
🔸For orders delivered within the contiguous United States that are later forwarded to U.S. islands or international destinations, the buyer is responsible for any return shipping costs.
🔸Bilt Hard is not liable for packages that are lost or stolen after delivery. If tracking shows the package was delivered but not received, please report the issue to the shipping carrier. Our customer service team is also here to help guide you through the next steps.
🔸All warranty claims require the product to be returned to Bilt Hard’s warehouse for inspection and verification by our technical support team. Refunds, replacements, or discounts will only be issued after this evaluation.
For assistance, please contact Bilt Hard Customer Support at 888-680-2849 or inquiry@bilthardusa.com.
Note: This warranty is updated and effective as of April 14, 2025.
Return Policy:
Our return policy allows you 30 days from the date of item delivery to request a return. Please note that returns are not accepted after this 30-day period.
Eligibility Criteria:
To be eligible for a return, your item must be in its original, unworn, and unused condition, including all items inside the box and in their original packaging. Customers are required to provide photos and videos of the products and boxes. Additionally, a receipt or proof of purchase is necessary.
Initiating a Return:
To start a return, please contact us at inquiry@bilthardusa.com. If your return is approved, we'll provide detailed instructions on where and how to send your package.
Important Note:
- Used items can only be returned if there are quality issues.
- Customers are responsible for processing and shipping costs for both delivery and return if they purchase the wrong product or no longer want it.
Procedure Reminder:
Ensure you request a return before sending back items. Items returned without prior authorization will not be accepted. Bilt Hard is not liable for the shipping costs incurred by customers returning packages without authorization.
Return Address: 805 SENTOUS AVE, CITY OF INDUSTRY, CA 91748-1425 US
Non-Returnable Items:
Items that fall under the following categories are non-returnable:
- Giveaways or free items
- Used items
- Items damaged due to human causes
- Products from unauthorized resellers
Defective or Damaged Products:
If the product is defective or damaged, please provide photos or videos to our customer service within 10 days of receiving the goods. We will cover the return (exchange) shipping costs. Failure to do so within 10 days or a lack of response will make the buyer responsible for any loss.
Return Process:
Upon receiving returned items, we will verify the product's condition within 2-3 business days and initiate a refund within the next 3 business days. We will notify you of the refund status. Approved refunds will be automatically processed through your original payment method. Please note that the bank or credit card company may require additional time to complete the refund.
Limited Warranty:
Bilt Hard comes with a 1-year/2-year/5-year/10-year Limited Warranty covering defects in materials and workmanship under normal use. The warranty is only applicable to original purchasers and starts on the purchase date. It does not extend if the product is repaired or replaced.
The Warranty does not cover damage due to improper use, failure to follow instructions, unauthorized repair, external causes beyond our control, or force majeure events (e.g., fire, earthquake, lightning, water damage).
If you have any questions, please contact us at inquiry@bilthardusa.com.
High-Output 1-Ton Spot Cooling
Master extreme heat with professional-grade power. Boasting a massive 12,000 BTU of cooling capacity and an impressive 380 CFM airflow, this 1-ton portable air conditioner is driven by a premium fully enclosed rotary compressor. It delivers instant, high-velocity relief to hot zones, maintaining peak performance even in scorching ambient temperatures up to 113°F
Dual-Column Precision Airflow
Double the coverage, double the comfort. Featuring dual flexible cooling ducts, this unit allows you to split and direct ice-cold air to multiple workstations or specific equipment simultaneously. The multi-directional pipes bend and rotate easily, ensuring targeted temperature control exactly where your team or machinery needs it most.
Extra-Large Condensate Tank & Hassle-Free Drainage
Designed for uninterrupted operation. This commercial cooler comes equipped with an upgraded 1.6-gallon (6L) internal water tank, significantly reducing the frequency of empties. With a built-in clear viewing window and an easy-access drain port, managing condensation is effortless, allowing you to focus on the job at hand.
Rugged Mobility & Plug-and-Play Convenience
Industrial strength meets effortless portability. Built on 4 heavy-duty universal casters (including 2 foot-lock brakes), this mobile cooling unit rolls smoothly across rugged concrete floors and locks firmly into place. Running on standard 115V power and eco-friendly R32 refrigerant, it brings powerful central-AC-level relief without the complex installation costs.
Advanced Filtration & Built-to-Last Construction
Breath clean, crisp air while protecting your investment. The intake features a washable, reusable air filter that effectively traps dust, debris, and airborne particles. Shielded by a rugged steel mesh grille to prevent impacts and scratches, this durable spot cooler is built to survive the toughest environments, from auto repair shops and server rooms to home workshops.
