Warranty Policy
At Bilt Hard, we are committed to providing high-quality products. To ensure optimal performance, proper care and maintenance are essential. Neglect or improper handling may impair functionality and is not covered by this warranty. Be sure to carefully read the Ownerโs Manual before operating your product.
Before requesting service or warranty work, please complete the warranty form on theย Bilt Hard Customer Support Centerย at:ย Warranty Registration Form.
Note: Services performed by unauthorized parties may void this warranty.
This warranty replaces any other expressed or implied warranties. Bilt Hard assumes no responsibility beyond what is outlined in this policy.
Warranty Coverage
This warranty appliesย only to products purchased directly from the official Bilt Hard websiteย (www.bilthardusa.com). Purchases from third-party platforms such as Amazon, Walmart, or eBay areย not coveredย under this warranty.
- Consumer Use: Personal, residential household use.
- Commercial Use: Any other use, including business operations or income-generating activities.ย Note: If used for rental purposes, the warranty is limited toย 60 days.
| Categoryย | Model | Warranty (Consumer Use) | Warranty (Commercial Use) |
|---|---|---|---|
| Power & Tool Equipment | Engine, Generator, Snow Blower, Water Pump... | 12 Months | 6 Months |
| Automotive Equipment | WEIZE Series Car lift, Tire Changer & Balancer, Jacks | 12 Months | 6 Months |
| Building & Construction | Concrete Mixer, Plate Compactor, Excavator | 12 Months | 6 Months |
| Lawn & Garden Power Equipment | Chainsaw, Lawn Mower, Tiller, Log Splitter... | 12 Months | 6 Months |
| Log Splitterย | LOG-X Series(20/25/30/35/40 Ton) | 15 Months | 8 Months |
| Garden Tools & Accessories | Garden Cart | 6 Months | 3 Months |
| Outdoor Living & Leisure | Fire Pits, Grills, Griddles | 12 Months | 6 Months |
| Industrial Fan | Floor Fan, Wall Mount Fan, Misting Fan, Drum Fan... | 12 Months | 12 Months |
| Air Conditioner | Portable Air Conditioner, Air Conditioner & Heater | 12 Months | 12 Months |
| Heating | Forced Air Propane Heater, Electric Garage Heater... | 12 Months | 12 Months |
| Accessoryย | Battery, Plug, Switch... | 6 Months | 3 Months |
| Product Issues | Returns & Refunds (Refund) |
|---|---|
| Product Purchased Months โค 3 Monthsย | 100% Refundย |
| Product Purchased Months ๏ผ 3 Months | Refund Amount = Original Purchase Price โ (Monthly Depreciation Fee* ร Number of Months Used) โ One-Way Shipping Fee โ Handling Fee* |
| Product Issues | Returns & Exchanges (Exchange Fees) |
|---|---|
| Product Purchased Months โค 6 Monthsย | / |
| Product Purchased Months ๏ผ6 Months | Exchange Fee = Current Product Sale Price โ [Original Purchase Price โ (Monthly Depreciation Fee* ร Months Used) โ One-Way Shipping Fee] |
| Monthly Depreciation Fee = Original Purchase Price รท Total Warranty Period (in months)ย |
|---|
| Handling Fee: Items under 50 lbs: $5; 50 lbs to 100 lbs: $10; 100 lbs to 150 lbs: $15; Over 150 lbs: $20 |
| Personal Reasons | Returns & Refunds (Refund) |
|---|---|
| Product Purchased Months โค 3 Monthsย | Shipping fees will be paid by the buyer |
| Product Purchased Months ๏ผ 3 Months | Not Accepted |
Friendly Reminder:When returning a product, please include everything that came with itโoriginal box, product, accessories, and any documents. This helps us process your return quickly and smoothly. If anything is missing or damaged, we may not be able to issue a full refund or replacement.
Not sure how much your warranty covers? Just use this quick formula to calculate it! ๐
Curious about the cost of a replacement under warranty? Use this simple formula to find out! ๐
Terms & Conditions
- Proof of Purchase Required: The original proof of purchase must be provided to obtain warranty coverage.
- Non-Transferable: The warranty is only valid for theย original purchaserย and isย non-transferable. This warranty also applies to gift recipients but not to subsequent owners.
- Repair or Replacement: Defective parts will be repaired or replaced at Bilt Hardโs discretion. If a part is unavailable, it may be replaced with a similar part of equal function.
- No Full Product Replacements:ย For certain large items (weighing over 50lbs), the warranty covers defective parts only, and does not extend to full product replacements.
- Repairs Do Not Extend Warranty: Repairs or replacements do not extend the original warranty period.
Exclusions & Limitations
This warranty does not cover the following:
๐ธNormal Wear & Tear (covered only for 60 days from the original purchase date). This includes items like:
โข O-rings
โข Valve handle assemblies
โข Elastomer spiders
โข Tires
โข Filter elements
๐ธImproper Use or Neglect:
โข Misuse, abuse, or improper installation
โข Lack of maintenance
โข Use of unauthorized replacement parts
โข Unauthorized repairs or modifications
๐ธExternal Damage or Environmental Factors:
โข Accidents, fire, flood, windstorm, or other natural disasters
โข Corrosion caused by chemicals
โข Rodent or insect damage
โข Vandalism
๐ธCosmetic Defects: Paint, decals, or other aesthetic issues.
๐ธOperational & Financial Losses:
โข Downtime, inconvenience, or loss of income
โข Loss of product use
โข Shipping costs or incidental damages
Engine Warranty
The engine warranty is coveredย directly by the engine manufacturerย under their terms and conditions. Bilt Hard doesย notย cover:
- Routine maintenance (spark plugs, air filters, fuel system cleaning, adjustments, or obstructions due to buildup).
Customer Responsibilities
- Transportation Costs: The customer is responsible for all shipping and transportation costs to and from a service center.
- Proper Use & Maintenance: Regular maintenance is required. The warranty doesย notย cover failures due to normal wear or lack of maintenance.
- Alteration of Safety Features: Any modification or removal of safety features will void the warranty.
Order Cancellation
Buyers have a 30-minute window to cancel their order after itโs been placed. If the order has already been shipped or picked up and can no longer be canceled, we recommend contacting the shipping carrier directly to refuse the package upon delivery.
Limitation of Liability
Under no circumstances will Bilt Hard be liable for damages exceeding theย original purchase priceย of the product. You assume all risks related to the misuse or inability to use the product.
Additional Information
๐ธFor orders delivered within the contiguous United States that are later forwarded to U.S. islands or international destinations, the buyer is responsible for any return shipping costs.
๐ธBilt Hard is not liable for packages that are lost or stolen after delivery. If tracking shows the package was delivered but not received, please report the issue to the shipping carrier. Our customer service team is also here to help guide you through the next steps.
๐ธAll warranty claims require the product to be returned to Bilt Hardโs warehouse for inspection and verification by our technical support team. Refunds, replacements, or discounts will only be issued after this evaluation.
For assistance, please contact Bilt Hard Customer Support atย 888-680-2849ย orย inquiry@bilthardusa.com.
Note:ย This warranty is updated and effective as ofย April 14, 2025.
