Warranty Policy
At Bilt Hard, we are committed to providing high-quality products. To ensure optimal performance, proper care and maintenance are essential. Neglect or improper handling may impair functionality and is not covered by this warranty. Be sure to carefully read the Owner’s Manual before operating your product.
Before requesting service or warranty work, please complete the warranty form on the Bilt Hard Customer Support Center at: Warranty Registration Form.
Note: Services performed by unauthorized parties may void this warranty.
This warranty replaces any other expressed or implied warranties. Bilt Hard assumes no responsibility beyond what is outlined in this policy.
Warranty Coverage
This warranty applies only to products purchased directly from the official Bilt Hard website (www.bilthardusa.com). Purchases from third-party platforms such as Amazon, Walmart, or eBay are not covered under this warranty.
- Consumer Use: Personal, residential household use.
- Commercial Use: Any other use, including business operations or income-generating activities. Note: If used for rental purposes, the warranty is limited to 60 days.
| Category | Model | Warranty (Consumer Use) | Warranty (Commercial Use) |
|---|---|---|---|
| Power & Tool Equipment | Engine, Generator, Snow Blower, Water Pump... | 12 Months | 6 Months |
| Automotive Equipment | Car lift, Tire Changer & Balancer, Jacks | 12 Months | 6 Months |
| Building & Construction | Concrete Mixer, Plate Compactor, Excavator | 12 Months | 6 Months |
| Lawn & Garden Power Equipment | Chainsaw, Lawn Mower, Tiller, Log Splitter... | 12 Months | 6 Months |
| Log Splitter | LOG-X Series(20/25/30/35/40 Ton) | 15 Months | 8 Months |
| Garden Tools & Accessories | Garden Cart | 6 Months | 3 Months |
| Outdoor Living & Leisure | Fire Pits, Grills, Griddles | 12 Months | 6 Months |
| Industrial Fan | Floor Fan, Wall Mount Fan, Misting Fan, Drum Fan... | 12 Months | 12 Months |
| Air Conditioner | Portable Air Conditioner, Air Conditioner & Heater | 36 Months | 36 Months |
| Heating | Forced Air Propane Heater, Electric Garage Heater... | 12 Months | 12 Months |
| Accessory | Battery, Plug, Switch... | 6 Months | 3 Months |
| Product Issues | Returns & Refunds (Refund) |
|---|---|
| Product Purchased Months ≤ 3 Months | 100% Refund |
| Product Purchased Months ＞ 3 Months | Refund Amount = Original Purchase Price − (Monthly Depreciation Fee* × Number of Months Used) − One-Way Shipping Fee − Handling Fee* |
| Product Issues | Returns & Exchanges (Exchange Fees) |
|---|---|
| Product Purchased Months ≤ 6 Months | / |
| Product Purchased Months ＞6 Months | Exchange Fee = Current Product Sale Price − [Original Purchase Price − (Monthly Depreciation Fee* × Months Used) − One-Way Shipping Fee] |
| Monthly Depreciation Fee = Original Purchase Price ÷ Total Warranty Period (in months) |
|---|
| Handling Fee: Items under 50 lbs: $5; 50 lbs to 100 lbs: $10; 100 lbs to 150 lbs: $15; Over 150 lbs: $20 |
| Personal Reasons | Returns & Refunds (Refund) |
|---|---|
| Product Purchased Months ≤ 3 Months | Shipping fees will be paid by the buyer |
| Product Purchased Months ＞ 3 Months | Not Accepted |
Friendly Reminder:When returning a product, please include everything that came with it—original box, product, accessories, and any documents. This helps us process your return quickly and smoothly. If anything is missing or damaged, we may not be able to issue a full refund or replacement.
Not sure how much your warranty covers? Just use this quick formula to calculate it! 👉
Curious about the cost of a replacement under warranty? Use this simple formula to find out! 👉
Terms & Conditions
- Proof of Purchase Required: The original proof of purchase must be provided to obtain warranty coverage.
- Non-Transferable: The warranty is only valid for the original purchaser and is non-transferable. This warranty also applies to gift recipients but not to subsequent owners.
- Repair or Replacement: Defective parts will be repaired or replaced at Bilt Hard’s discretion. If a part is unavailable, it may be replaced with a similar part of equal function.
- No Full Product Replacements: For certain large items (weighing over 50lbs), the warranty covers defective parts only, and does not extend to full product replacements.
- Repairs Do Not Extend Warranty: Repairs or replacements do not extend the original warranty period.
Exclusions & Limitations
This warranty does not cover the following:
🔸Normal Wear & Tear (covered only for 60 days from the original purchase date). This includes items like:
• O-rings
• Valve handle assemblies
• Elastomer spiders
• Tires
• Filter elements
🔸Improper Use or Neglect:
• Misuse, abuse, or improper installation
• Lack of maintenance
• Use of unauthorized replacement parts
• Unauthorized repairs or modifications
🔸External Damage or Environmental Factors:
• Accidents, fire, flood, windstorm, or other natural disasters
• Corrosion caused by chemicals
• Rodent or insect damage
• Vandalism
🔸Cosmetic Defects: Paint, decals, or other aesthetic issues.
🔸Operational & Financial Losses:
• Downtime, inconvenience, or loss of income
• Loss of product use
• Shipping costs or incidental damages
Engine Warranty
The engine warranty is covered directly by the engine manufacturer under their terms and conditions. Bilt Hard does not cover:
- Routine maintenance (spark plugs, air filters, fuel system cleaning, adjustments, or obstructions due to buildup).
Customer Responsibilities
- Transportation Costs: The customer is responsible for all shipping and transportation costs to and from a service center.
- Proper Use & Maintenance: Regular maintenance is required. The warranty does not cover failures due to normal wear or lack of maintenance.
- Alteration of Safety Features: Any modification or removal of safety features will void the warranty.
Order Cancellation
Buyers have a 30-minute window to cancel their order after it’s been placed. If the order has already been shipped or picked up and can no longer be canceled, we recommend contacting the shipping carrier directly to refuse the package upon delivery.
Limitation of Liability
Under no circumstances will Bilt Hard be liable for damages exceeding the original purchase price of the product. You assume all risks related to the misuse or inability to use the product.
Additional Information
🔸For orders delivered within the contiguous United States that are later forwarded to U.S. islands or international destinations, the buyer is responsible for any return shipping costs.
🔸Bilt Hard is not liable for packages that are lost or stolen after delivery. If tracking shows the package was delivered but not received, please report the issue to the shipping carrier. Our customer service team is also here to help guide you through the next steps.
🔸All warranty claims require the product to be returned to Bilt Hard’s warehouse for inspection and verification by our technical support team. Refunds, replacements, or discounts will only be issued after this evaluation.
For assistance, please contact Bilt Hard Customer Support at 888-680-2849 or inquiry@bilthardusa.com.
Note: This warranty is updated and effective as of April 14, 2025.
