Warranty

Bilt Hard Limited Warranty

At Bilt Hard, we are committed to providing high-quality products. To ensure optimal performance, proper care and maintenance are essential. Neglect or improper handling may impair functionality and is not covered by this warranty. Be sure to carefully read the Owner’s Manual before operating your product.

Before requesting service or warranty work, please complete the warranty form on the Bilt Hard Customer Support Center at: Warranty Registration Form.
Note: Services performed by unauthorized parties may void this warranty.

This warranty replaces any other expressed or implied warranties. Bilt Hard assumes no responsibility beyond what is outlined in this policy.

Warranty Coverage

This warranty applies only to products purchased directly from the official Bilt Hard website (www.bilthardusa.com). Purchases from third-party platforms such as Amazon, Walmart, or eBay are not covered under this warranty.

  • Consumer Use: Personal, residential household use.

  • Commercial Use: Any other use, including business operations or income-generating activities. Note: If used for rental purposes, the warranty is limited to 60 days.

Warranty Periods

Product Warranty

  • Consumer Use: 1 year from the original purchase date.

  • Commercial Use: 180 days from the original purchase date.

Engine Warranty

  • Consumer Use: 2 years from the original purchase date.

  • Commercial Use: 1 year from the original purchase date.

Warranty Terms & Conditions

  • Proof of Purchase Required: The original proof of purchase must be provided to obtain warranty coverage.

  • Non-Transferable: The warranty is only valid for the original purchaser and is non-transferable. This warranty also applies to gift recipients but not to subsequent owners.

  • Repair or Replacement: Defective parts will be repaired or replaced at Bilt Hard’s discretion. If a part is unavailable, it may be replaced with a similar part of equal function.

  • No Full Product Replacements: For certain large items (weighing over 50lbs), the warranty covers defective parts only, and does not extend to full product replacements.

  • Repairs Do Not Extend Warranty: Repairs or replacements do not extend the original warranty period.

Exclusions & Limitations

This warranty does not cover the following:

  • Normal Wear & Tear (covered only for 60 days from the original purchase date). This includes items like:

    • O-rings

    • Valve handle assemblies

    • Elastomer spiders

    • Tires

    • Filter elements

  • Improper Use or Neglect:

    • Misuse, abuse, or improper installation

    • Lack of maintenance

    • Use of unauthorized replacement parts

    • Unauthorized repairs or modifications

  • External Damage or Environmental Factors:

    • Accidents, fire, flood, windstorm, or other natural disasters

    • Corrosion caused by chemicals

    • Rodent or insect damage

    • Vandalism

  • Cosmetic Defects: Paint, decals, or other aesthetic issues.

  • Operational & Financial Losses:

    • Downtime, inconvenience, or loss of income

    • Loss of product use

    • Shipping costs or incidental damages

Engine Warranty

The engine warranty is covered directly by the engine manufacturer under their terms and conditions. Bilt Hard does not cover:

  • Routine maintenance (spark plugs, air filters, fuel system cleaning, adjustments, or obstructions due to buildup).

Customer Responsibilities

  • Transportation Costs: The customer is responsible for all shipping and transportation costs to and from a service center.

  • Proper Use & Maintenance: Regular maintenance is required. The warranty does not cover failures due to normal wear or lack of maintenance.

  • Alteration of Safety Features: Any modification or removal of safety features will void the warranty.

Limitation of Liability

Under no circumstances will Bilt Hard be liable for damages exceeding the original purchase price of the product. You assume all risks related to the misuse or inability to use the product.

For assistance, please contact Bilt Hard Customer Support at 888-680-2849 or inquiry@bilthardusa.com.

Note: This warranty is updated and effective as of March 25, 2025.