FREE FAST U.S. SHIPPING

FREE FAST U.S. SHIPPING

12-MONTH WARRANTY

12-MONTH WARRANTY

EXPERT SUPPORT

EXPERT SUPPORT

30-DAY RETURNS

30-DAY RETURNS

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Why Choose Bilt Hard?

BEFORE YOU ORDER

FAQ

Large or heavy equipment is typically shipped by LTL freight on a pallet, while smaller items may ship by standard parcel carriers. Freight daeliveries are usually curbside, and the carrier may contact you in advance to schedule delivery.

If you are shipping to a home, farm residence, storage unit, or another non-commercial address, residential delivery may apply. Liftgate service is recommended if you do not have a loading dock, forklift, or another safe way to unload the pallet. Additional charges may apply at checkout.

Delivery time depends on product availability, warehouse location, destination, and carrier scheduling. Freight shipments may take longer than parcel shipments and often require a delivery appointment. Please refer to the estimated delivery information shown on the product page or during checkout.

Shipping eligibility for gas-powered equipment may vary by model and destination. Please review the individual product page for emissions information and any state-specific shipping restrictions. Products without the required California approval cannot be sold or shipped to California.

Most qualifying BILT HARD equipment includes a limited warranty, with coverage depending on the product and type of use. Our support team can assist with troubleshooting, warranty claims, and replacement parts. For faster service, please have your order number, product model, and photos or videos of the issue ready.

Please inspect your order as soon as it arrives. If you notice shipping damage, missing parts, or a product issue, contact BILT HARD promptly with your order number, photos of the packaging and product, and a short description of the problem. Keep the original packaging until the case is resolved.

If you need to return a product, please contact BILT HARD first for return instructions. Approved returns may require return authorization, original packaging, and, for larger equipment, freight return arrangements. Do not send a product back without written confirmation from our support team.