BILT HARD
Lift Gate Service
FREE FREIGHT SHIPPING: Free within the contiguous U.S. Residential delivery and liftgate fees apply.
Excludes Alaska, Hawaii, and Puerto Rico.
Excludes Alaska, Hawaii, and Puerto Rico.
ESTIMATED DELIVERY: 10–15 BUSINESS DAYS.
Details
We strive to ship orders the same day they are placed and paid for. However, factors such as missed shipping cut-off times, holidays, weekends, or unforeseen delays may result in your order being fulfilled within 1-2 business days. We appreciate your understanding and are committed to getting your order to you as quickly as possible. Expected delivery within 3 to 6 days. Times are for reference only and may be adjusted based on actual conditions.
Shipping Outside the Contiguous 48 States: We do not directly ship outside the 48 contiguous United States. However, we can work with your freight forwarder to accommodate your orders. You are responsible for paying all customs duties, taxes, and other additional fees applied upon export. The freight forwarder is responsible for inspecting the packages before accepting and delivering them. Once the packages are accepted by the freight forwarder, Bilt Hard is not responsible for any damage or loss of the packages.
We do not ship our products to P.O. boxes, military APO addresses, states and territories outside the contiguous U.S. (including Hawaii, Alaska, Puerto Rico, and the Virgin Islands), or countries outside of the United States.
Out-of-Stock/Back-Ordered Products Policy: If your order includes out-of-stock items, we will ship the remaining in-stock items as soon as the order is paid for. Back-ordered items will be sent to you via ground shipping at no additional charge when their stock is replenished. You can request that the order be shipped in one batch when all items are available.
Cancellation Policy: If you wish to cancel an order that has NOT been shipped, contact our customer service department at inquiry@bilthardusa.com. We will do our best to assist you in a timely fashion. Special order items and items marked as shipped cannot be canceled after the order is processed. Returned items are subject to restocking fees. If an order cannot be canceled, you will be able to return eligible items; shipping charges may apply.
Disclaimer:
1. Bilt Hard is not responsible for or liable for any delayed shipments due to events beyond our control, including natural disasters, acts of God, power and server outages, and acts of omission from carriers, transmitters, phone companies, and internet service providers.
2. We do not offer pickup service for orders valued below $1,000 USD. If your order meets this requirement and you need pickup service, please contact us immediately after placing your order.
Return Policy:
Our return policy allows you 30 days from the date of item delivery to request a return. Please note that returns are not accepted after this 30-day period.
Eligibility Criteria:
To be eligible for a return, your item must be in its original, unworn, and unused condition, including all items inside the box and in their original packaging. Customers are required to provide photos and videos of the products and boxes. Additionally, a receipt or proof of purchase is necessary.
Initiating a Return:
To start a return, please contact us at inquiry@bilthardusa.com. If your return is approved, we'll provide detailed instructions on where and how to send your package.
Important Note:
- Used items can only be returned if there are quality issues.
- Customers are responsible for processing and shipping costs for both delivery and return if they purchase the wrong product or no longer want it.
Procedure Reminder:
Ensure you request a return before sending back items. Items returned without prior authorization will not be accepted. Bilt Hard is not liable for the shipping costs incurred by customers returning packages without authorization.
Return Address: 805 SENTOUS AVE, CITY OF INDUSTRY, CA 91748-1425 US
Non-Returnable Items:
Items that fall under the following categories are non-returnable:
- Giveaways or free items
- Used items
- Items damaged due to human causes
- Products from unauthorized resellers
Defective or Damaged Products:
If the product is defective or damaged, please provide photos or videos to our customer service within 10 days of receiving the goods. We will cover the return (exchange) shipping costs. Failure to do so within 10 days or a lack of response will make the buyer responsible for any loss.
Return Process:
Upon receiving returned items, we will verify the product's condition within 2-3 business days and initiate a refund within the next 3 business days. We will notify you of the refund status. Approved refunds will be automatically processed through your original payment method. Please note that the bank or credit card company may require additional time to complete the refund.
Limited Warranty:
Bilt Hard comes with a 1-year/2-year/5-year/10-year Limited Warranty covering defects in materials and workmanship under normal use. The warranty is only applicable to original purchasers and starts on the purchase date. It does not extend if the product is repaired or replaced.
The Warranty does not cover damage due to improper use, failure to follow instructions, unauthorized repair, external causes beyond our control, or force majeure events (e.g., fire, earthquake, lightning, water damage).
If you have any questions, please contact us at inquiry@bilthardusa.com.
Warranty Policy
At Bilt Hard, we are committed to providing high-quality products. To ensure optimal performance, proper care and maintenance are essential. Neglect or improper handling may impair functionality and is not covered by this warranty. Be sure to carefully read the Owner’s Manual before operating your product.
Before requesting service or warranty work, please complete the warranty form on the Bilt Hard Customer Support Center at: Warranty Registration Form.
Note: Services performed by unauthorized parties may void this warranty.
This warranty replaces any other expressed or implied warranties. Bilt Hard assumes no responsibility beyond what is outlined in this policy.
Warranty Coverage
This warranty applies only to products purchased directly from the official Bilt Hard website (www.bilthardusa.com). Purchases from third-party platforms such as Amazon, Walmart, or eBay are not covered under this warranty.
- Consumer Use: Personal, residential household use.
- Commercial Use: Any other use, including business operations or income-generating activities. Note: If used for rental purposes, the warranty is limited to 60 days.
For complete warranty details, please visit our WARRANTY page.
Terms & Conditions
- Proof of Purchase Required: The original proof of purchase must be provided to obtain warranty coverage.
- Non-Transferable: The warranty is only valid for the original purchaser and is non-transferable. This warranty also applies to gift recipients but not to subsequent owners.
- Repair or Replacement: Defective parts will be repaired or replaced at Bilt Hard’s discretion. If a part is unavailable, it may be replaced with a similar part of equal function.
- No Full Product Replacements: For certain large items (weighing over 50lbs), the warranty covers defective parts only, and does not extend to full product replacements.
- Repairs Do Not Extend Warranty: Repairs or replacements do not extend the original warranty period.
Exclusions & Limitations
This warranty does not cover the following:
🔸Normal Wear & Tear (covered only for 60 days from the original purchase date). This includes items like:
• O-rings
• Valve handle assemblies
• Elastomer spiders
• Tires
• Filter elements
🔸Improper Use or Neglect:
• Misuse, abuse, or improper installation
• Lack of maintenance
• Use of unauthorized replacement parts
• Unauthorized repairs or modifications
🔸External Damage or Environmental Factors:
• Accidents, fire, flood, windstorm, or other natural disasters
• Corrosion caused by chemicals
• Rodent or insect damage
• Vandalism
🔸Cosmetic Defects: Paint, decals, or other aesthetic issues.
🔸Operational & Financial Losses:
• Downtime, inconvenience, or loss of income
• Loss of product use
• Shipping costs or incidental damages
Engine Warranty
The engine warranty is covered directly by the engine manufacturer under their terms and conditions. Bilt Hard does not cover:
- Routine maintenance (spark plugs, air filters, fuel system cleaning, adjustments, or obstructions due to buildup).
Customer Responsibilities
- Transportation Costs: The customer is responsible for all shipping and transportation costs to and from a service center.
- Proper Use & Maintenance: Regular maintenance is required. The warranty does not cover failures due to normal wear or lack of maintenance.
- Alteration of Safety Features: Any modification or removal of safety features will void the warranty.
Order Cancellation
Buyers have a 30-minute window to cancel their order after it’s been placed. If the order has already been shipped or picked up and can no longer be canceled, we recommend contacting the shipping carrier directly to refuse the package upon delivery.
Limitation of Liability
Under no circumstances will Bilt Hard be liable for damages exceeding the original purchase price of the product. You assume all risks related to the misuse or inability to use the product.
Additional Information
🔸For orders delivered within the contiguous United States that are later forwarded to U.S. islands or international destinations, the buyer is responsible for any return shipping costs.
🔸Bilt Hard is not liable for packages that are lost or stolen after delivery. If tracking shows the package was delivered but not received, please report the issue to the shipping carrier. Our customer service team is also here to help guide you through the next steps.
🔸All warranty claims require the product to be returned to Bilt Hard’s warehouse for inspection and verification by our technical support team. Refunds, replacements, or discounts will only be issued after this evaluation.
For assistance, please contact Bilt Hard Customer Support at 888-680-2849 or inquiry@bilthardusa.com.
Note: This warranty is updated and effective as of April 14, 2025.
This additional charge applies to orders that require liftgate service. Our customer service team will reach out to confirm and collect this fee.
Well built product
Put the log splitter right in my garage, perfect for this application.
The lift is not set up and running as of right now but the communication with Bilt Hard was A+! Shipping was very fast and the package arrived very well packed A+++++
Product arrived on scheduled day. The driver was very friendly and helpful.
Nice hoist for the price. Built very well. Easy to install. Work like any other lift I’ve used.
Really enjoying it. No issues. Used for 3 months now
Nice affordable car lift. Easy to install. We'll worth the money's
Great
Purchased on a Sunday by Tuesday I was talking to customer service picked up lift on a Friday worked out perfectly and lift was exactly as I hoped it'd be thanks bilt hard.
I've been trying to get a hold of you guys, your YouTube QR code is not working. Please contact me I could use the help
As expected
It only took a minute to unload an seen on the way
Got lift on time already installed working great. Had a little trouble understanding direction everything was in mm had to figure out inches and ft not real good direction.
Delivery and the package was in good shape. Everything was all right and looks like I purchased a very good product. Thank you very much.
This lift made working on my vehicles much easier.
Bought this for my pickup and it lifts it easily. Feels solid and stable the whole time.
Doesn't take up much space but performs like a bigger lift.
Being portable makes a huge difference. I can move it wherever I need.
No complicated installation. Just position and start using.
The hydraulic system lifts smoothly and evenly. Very impressed with the performance.
Lifts evenly and smoothly. Very impressed with the hydraulic system.
I do my own oil changes and brake jobs, and this lift makes everything easier and faster.
The 8000 lb capacity gives me confidence. The frame feels strong and well built.
No complicated installation. Plugged it in and started using it right away. Very convenient.
This lift fits perfectly in my garage and gives me enough height to work comfortably. Much easier than using jack stands.
Assembly was very hard for me and the instructions were very hard to understand.
Ordering was flawless. I was kept informed step by step pre- delivery; driver contacted me the morning he was to be there, he was on time and thorough. I was quite impressed!
VIA the lift itself, I haven't got to installing it yet, but from what I could see so far it looks to be of great quality!
better than what i expected
Ok
BILT HARD Tools & Equipment are Made to Last—and Made For You.
Built to perform. Trusted to last. BILT HARD delivers exceptional durability, unbeatable value, and dedicated customer support—backed by a warranty you can count on. It’s why professionals nationwide rely on us for tools and equipment that get the job done right. And to show our appreciation, we proudly offer exclusive savings for Military members and First Responders. BILT HARD has your back—on every job, every day.
FAST, FREE DELIVERY
PAY WITH EASE
HASSLE-FREE WARRANTY
30-DAY MONEY-BACK GUARANTEE
Built for Real Work. Powered by Real People.
See how real users get the job done with Bilt Hard power and precision.
