Never owned a splitter before but given I'm not a spring chicken anymore I decided to give up the maul and work smarter not harder. I looked at ALOT of splitters and ALOT of web and Youtube reviews for weeks and was convinced by Bilt Hard based on reviews and the technology. You didn't let me down. I've used the splitter twice and split over a half cord of wood and it was a breeze. I have not encounted a problem and the machine has performed flawlessly. Bottom line, your price was the best for comparable units, your delivery was fast and as for support you answered all of a first time users questions quickly and thoroughly. Thus the title, Just Plain Happy. Al S.