At Bilt Hard, we strive to ship orders the same day they are placed and paid for. However, factors such as missed shipping cut-off times, holidays, weekends, or unforeseen delays may result in your order being fulfilled within 1-2 business days. We appreciate your understanding and are committed to getting your order to you as quickly as possible.
Shipping Outside the Contiguous 48 States
We do not directly ship outside the 48 contiguous United States. However, we can work with your freight forwarder to accommodate your orders. You are responsible for paying all customs duties, taxes, and other additional fees applied upon export. The freight forwarder is responsible for inspecting the packages before accepting and delivering them. Once the packages are accepted by the freight forwarder, Bilt Hard is not responsible for any damage or loss of the packages.
We do not ship our products to P.O. boxes, military APO addresses, states and territories outside the contiguous U.S. (including Hawaii, Alaska, Puerto Rico, and the Virgin Islands), or countries outside of the United States.
Out-of-Stock/Back-Ordered Products Policy
If your order includes out-of-stock items, we will ship the remaining in-stock items as soon as the order is paid for. Back-ordered items will be sent to you via ground shipping at no additional charge when their stock is replenished. You can request that the order be shipped in one batch when all items are available.
Cancellation Policy
If you wish to cancel an order that has NOT been shipped, contact our customer service department at inquiry@bilthardusa.com. We will do our best to assist you in a timely fashion. Special order items and items marked as shipped cannot be canceled after the order is processed. Returned items are subject to restocking fees. If an order cannot be canceled, you will be able to return eligible items; shipping charges may apply.
Disclaimer
1. Bilt Hard is not responsible for or liable for any delayed shipments due to events beyond our control, including natural disasters, acts of God, power and server outages, and acts of omission from carriers, transmitters, phone companies, and internet service providers.
2. We do not offer pickup service for orders valued below $1,000 USD. If your order meets this requirement and you need pickup service, please contact us immediately after placing your order.
