BILT HARD LOG-X Series 18-Ton Full Beam Gas Log Splitter: 7hp 209cc OHV Engine, 4" Stroke

We strive to ship orders the same day they are placed and paid for. However, factors such as missed shipping cut-off times, holidays, weekends, or unforeseen delays may result in your order being fulfilled within 1-2 business days. We appreciate your understanding and are committed to getting your order to you as quickly as possible. Expected delivery within 3 to 6 days. Times are for reference only and may be adjusted based on actual conditions.

Shipping Outside the Contiguous 48 States: We do not directly ship outside the 48 contiguous United States. However, we can work with your freight forwarder to accommodate your orders. You are responsible for paying all customs duties, taxes, and other additional fees applied upon export. The freight forwarder is responsible for inspecting the packages before accepting and delivering them. Once the packages are accepted by the freight forwarder, Bilt Hard is not responsible for any damage or loss of the packages.

We do not ship our products to P.O. boxes, military APO addresses, states and territories outside the contiguous U.S. (including Hawaii, Alaska, Puerto Rico, and the Virgin Islands), or countries outside of the United States.

Out-of-Stock/Back-Ordered Products Policy: If your order includes out-of-stock items, we will ship the remaining in-stock items as soon as the order is paid for. Back-ordered items will be sent to you via ground shipping at no additional charge when their stock is replenished. You can request that the order be shipped in one batch when all items are available.

Cancellation Policy: If you wish to cancel an order that has NOT been shipped, contact our customer service department at inquiry@bilthardusa.com. We will do our best to assist you in a timely fashion. Special order items and items marked as shipped cannot be canceled after the order is processed. Returned items are subject to restocking fees. If an order cannot be canceled, you will be able to return eligible items; shipping charges may apply.

Disclaimer:

1. Bilt Hard is not responsible for or liable for any delayed shipments due to events beyond our control, including natural disasters, acts of God, power and server outages, and acts of omission from carriers, transmitters, phone companies, and internet service providers.

2. We do not offer pickup service for orders valued below $1,000 USD. If your order meets this requirement and you need pickup service, please contact us immediately after placing your order.

Your satisfaction matters to us. If your purchase does not meet your expectations, Bilt Hard provides a straightforward return process for eligible products.

• 30-day return period after delivery
• Support for defective or damaged products
• Refunds processed after product inspection

Return eligibility and refund terms vary by product condition. See our Return Policy for full details.

Return Policy:

Our return policy allows you 30 days from the date of item delivery to request a return. Please note that returns are not accepted after this 30-day period.

Eligibility Criteria:

To be eligible for a return, your item must be in its original, unworn, and unused condition, including all items inside the box and in their original packaging. Customers are required to provide photos and videos of the products and boxes. Additionally, a receipt or proof of purchase is necessary.

Initiating a Return:

To start a return, please contact us at inquiry@bilthardusa.com. If your return is approved, we'll provide detailed instructions on where and how to send your package.

Important Note:

1. Used items can only be returned if there are quality issues.
2. Customers are responsible for processing and shipping costs for both delivery and return if they purchase the wrong product or no longer want it.

Procedure Reminder:

Ensure you request a return before sending back items. Items returned without prior authorization will not be accepted. Bilt Hard is not liable for the shipping costs incurred by customers returning packages without authorization.

Return Address: 805 SENTOUS AVE, CITY OF INDUSTRY, CA 91748-1425 US

Non-Returnable Items:

Items that fall under the following categories are non-returnable:

1. Giveaways or free items
2. Used items
3. Items damaged due to human causes
4. Products from unauthorized resellers

Defective or Damaged Products:

If the product is defective or damaged, please provide photos or videos to our customer service within 10 days of receiving the goods. We will cover the return (exchange) shipping costs. Failure to do so within 10 days or a lack of response will make the buyer responsible for any loss.

Return Process:

Upon receiving returned items, we will verify the product's condition within 2-3 business days and initiate a refund within the next 3 business days. We will notify you of the refund status. Approved refunds will be automatically processed through your original payment method. Please note that the bank or credit card company may require additional time to complete the refund.

Limited Warranty:

Bilt Hard comes with a 1-year/2-year/5-year/10-year Limited Warranty covering defects in materials and workmanship under normal use. The warranty is only applicable to original purchasers and starts on the purchase date. It does not extend if the product is repaired or replaced.

The Warranty does not cover damage due to improper use, failure to follow instructions, unauthorized repair, external causes beyond our control, or force majeure events (e.g., fire, earthquake, lightning, water damage).

If you have any questions, please contact us at inquiry@bilthardusa.com.