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☎️Customer Service: +1 (562)456-0517
📧 Email Support: inquiry@bilthardusa.com
📍 Address:340 Brogdon Rd, Suwanee, GA 30024
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Do not buy from this company. They do not stand behind their product. I purchased the track dumper. It arrived un assembled wich caused damage and rendered the machine un useable. Its been 2 months now and they refuse to take ownership that the factory sent it out the way they did. Customer service is non existant. I am still not sure who responds to my messages but it seems all A.I.. small claims paper are being filed next week. I have videos, pictures and copies of their responses. STAY AWAY FROM BILT HARD.
I got the sawmill, my father in law and I got int together after about 3 weeks on rain, we poured concrete and anchored the sawmill down, we got it running the price was $250.00 better than other sawmill, was easy to put together, the quality was great, we cut a few logs and the boards looked great we cut from 1/4" to 2" great the saw is so easy to run that my father in law is 88 he loves running it, even my grandson is 14 and has autism can even run it. Pictures well be posted.
This lift can packed nicely. Was very easy to unpack. Seems like a good quality lift. Would have liked better directions for assembly. Works as it should. Would not hesitate to purchase again.
The log clamp was exactly what I wanted (ordered 2). Shipping was timely however one of the two boxes broke open on the end and the bag of hardware (clamp guide, end pins, bolts & nuts) for it was missing. Have to re-order the parts locally to use that clamp as I have received no reply to my issue. Boxes need reinforcing with more shipping tape - especially on small ends which may have to support full weight of the tubular contents.
I have been following all the different brand of sawmills for about 10 years. When Bilt Hard offered the 36" for a reasonable price, plus all the extra benefits like engine size with elec. start and rail length. I couldn't resist the purchase. I am totally satisfied at this point and can hardly wait to put it together and get to milling.
