Bilt Hard Limited Warranty
At Bilt Hard, we are committed to providing high-quality products. To ensure optimal performance, proper care and maintenance are essential. Neglect or improper handling may impair functionality and is not covered by this warranty. Be sure to carefully read the Owner’s Manual before operating your product.
Before requesting service or warranty work, please complete the warranty form on the Bilt Hard Customer Support Center at: Warranty Registration Form.
Note: Services performed by unauthorized parties may void this warranty.
This warranty replaces any other expressed or implied warranties. Bilt Hard assumes no responsibility beyond what is outlined in this policy.
Warranty Coverage
This warranty applies only to products purchased directly from the official Bilt Hard website (www.bilthardusa.com). Purchases from third-party platforms such as Amazon, Walmart, or eBay are not covered under this warranty.
-
Consumer Use: Personal, residential household use.
-
Commercial Use: Any other use, including business operations or income-generating activities. Note: If used for rental purposes, the warranty is limited to 60 days.
Warranty Periods
Product Warranty
-
Consumer Use: 1 year from the original purchase date.
-
Commercial Use: 180 days from the original purchase date.
Engine Warranty
-
Consumer Use: 2 years from the original purchase date.
-
Commercial Use: 1 year from the original purchase date.
Warranty Terms & Conditions
-
Proof of Purchase Required: The original proof of purchase must be provided to obtain warranty coverage.
-
Non-Transferable: The warranty is only valid for the original purchaser and is non-transferable. This warranty also applies to gift recipients but not to subsequent owners.
-
Repair or Replacement: Defective parts will be repaired or replaced at Bilt Hard’s discretion. If a part is unavailable, it may be replaced with a similar part of equal function.
-
No Full Product Replacements: For certain large items (weighing over 50lbs), the warranty covers defective parts only, and does not extend to full product replacements.
-
Repairs Do Not Extend Warranty: Repairs or replacements do not extend the original warranty period.
Exclusions & Limitations
This warranty does not cover the following:
-
Normal Wear & Tear (covered only for 60 days from the original purchase date). This includes items like:
-
O-rings
-
Valve handle assemblies
-
Elastomer spiders
-
Tires
-
Filter elements
-
-
Improper Use or Neglect:
-
Misuse, abuse, or improper installation
-
Lack of maintenance
-
Use of unauthorized replacement parts
-
Unauthorized repairs or modifications
-
-
External Damage or Environmental Factors:
-
Accidents, fire, flood, windstorm, or other natural disasters
-
Corrosion caused by chemicals
-
Rodent or insect damage
-
Vandalism
-
-
Cosmetic Defects: Paint, decals, or other aesthetic issues.
-
Operational & Financial Losses:
-
Downtime, inconvenience, or loss of income
-
Loss of product use
-
Shipping costs or incidental damages
-
Engine Warranty
The engine warranty is covered directly by the engine manufacturer under their terms and conditions. Bilt Hard does not cover:
-
Routine maintenance (spark plugs, air filters, fuel system cleaning, adjustments, or obstructions due to buildup).
Customer Responsibilities
-
Transportation Costs: The customer is responsible for all shipping and transportation costs to and from a service center.
-
Proper Use & Maintenance: Regular maintenance is required. The warranty does not cover failures due to normal wear or lack of maintenance.
-
Alteration of Safety Features: Any modification or removal of safety features will void the warranty.
Limitation of Liability
Under no circumstances will Bilt Hard be liable for damages exceeding the original purchase price of the product. You assume all risks related to the misuse or inability to use the product.
For assistance, please contact Bilt Hard Customer Support at 888-680-2849 or inquiry@bilthardusa.com.
Note: This warranty is updated and effective as of March 25, 2025.
We strive to ship orders the same day they are placed and paid for. However, factors such as missed shipping cut-off times, holidays, weekends, or unforeseen delays may result in your order being fulfilled within 1-2 business days. We appreciate your understanding and are committed to getting your order to you as quickly as possible. Expected delivery within 3 to 6 days. Times are for reference only and may be adjusted based on actual conditions.
Shipping Outside the Contiguous 48 States: We do not directly ship outside the 48 contiguous United States. However, we can work with your freight forwarder to accommodate your orders. You are responsible for paying all customs duties, taxes, and other additional fees applied upon export. The freight forwarder is responsible for inspecting the packages before accepting and delivering them. Once the packages are accepted by the freight forwarder, Bilt Hard is not responsible for any damage or loss of the packages.
We do not ship our products to P.O. boxes, military APO addresses, states and territories outside the contiguous U.S. (including Hawaii, Alaska, Puerto Rico, and the Virgin Islands), or countries outside of the United States.
Out-of-Stock/Back-Ordered Products Policy: If your order includes out-of-stock items, we will ship the remaining in-stock items as soon as the order is paid for. Back-ordered items will be sent to you via ground shipping at no additional charge when their stock is replenished. You can request that the order be shipped in one batch when all items are available.
Cancellation Policy: If you wish to cancel an order that has NOT been shipped, contact our customer service department at inquiry@bilthardusa.com. We will do our best to assist you in a timely fashion. Special order items and items marked as shipped cannot be canceled after the order is processed. Returned items are subject to restocking fees. If an order cannot be canceled, you will be able to return eligible items; shipping charges may apply.
Disclaimer:
1. Bilt Hard is not responsible for or liable for any delayed shipments due to events beyond our control, including natural disasters, acts of God, power and server outages, and acts of omission from carriers, transmitters, phone companies, and internet service providers.
2. We do not offer pickup service for orders valued below $1,000 USD. If your order meets this requirement and you need pickup service, please contact us immediately after placing your order.
Return Policy:
Our return policy allows you 30 days from the date of item delivery to request a return. Please note that returns are not accepted after this 30-day period.
Eligibility Criteria:
To be eligible for a return, your item must be in its original, unworn, and unused condition, including all items inside the box and in their original packaging. Customers are required to provide photos and videos of the products and boxes. Additionally, a receipt or proof of purchase is necessary.
Initiating a Return:
To start a return, please contact us at inquiry@bilthardusa.com. If your return is approved, we'll provide detailed instructions on where and how to send your package.
Important Note:
- Used items can only be returned if there are quality issues.
- Customers are responsible for processing and shipping costs for both delivery and return if they purchase the wrong product or no longer want it.
Procedure Reminder:
Ensure you request a return before sending back items. Items returned without prior authorization will not be accepted. Bilt Hard is not liable for the shipping costs incurred by customers returning packages without authorization.
Non-Returnable Items:
Items that fall under the following categories are non-returnable:
- Giveaways or free items
- Used items
- Items damaged due to human causes
- Products from unauthorized resellers
Defective or Damaged Products:
If the product is defective or damaged, please provide photos or videos to our customer service within 10 days of receiving the goods. We will cover the return (exchange) shipping costs. Failure to do so within 10 days or a lack of response will make the buyer responsible for any loss.
Return Process:
Upon receiving returned items, we will verify the product's condition within 2-3 business days and initiate a refund within the next 3 business days. We will notify you of the refund status. Approved refunds will be automatically processed through your original payment method. Please note that the bank or credit card company may require additional time to complete the refund.
Limited Warranty:
Bilt Hard comes with a 1-year/2-year/5-year/10-year Limited Warranty covering defects in materials and workmanship under normal use. The warranty is only applicable to original purchasers and starts on the purchase date. It does not extend if the product is repaired or replaced.
The Warranty does not cover damage due to improper use, failure to follow instructions, unauthorized repair, external causes beyond our control, or force majeure events (e.g., fire, earthquake, lightning, water damage).
If you have any questions, please contact us at inquiry@bilthardusa.com.
Split Logs with Ease – Power Up with Our Log Splitter
| Brand | BILT HARD | Weight | 278 pounds |
| Motor | 7HP 209cc OHV Engine |
Max. Splitting Force | 20 Ton |
| Manual | Download | Dimension | 44.88''L x 19.28''W x 11.42''H |
Unleash Power and Efficiency with our Gas Wood Splitter!
20-Ton Splitting Force:
This gas-powered log splitter delivers an impressive 20 tons of splitting force, powered by a 7 HP 209cc single-cylinder OHV engine that produces 12.4 ft.-lb. of torque. This strong performance enables you to split logs quickly and efficiently.
Towable Design:
With its 2-in-1 convertible support, this log splitter is designed for easy towing behind most ATVs and UTVs, with a towing speed of up to 25 MPH, making it portable and convenient for various locations.
Efficient Performance:
Capable of splitting logs up to 21 inches in length, this hydraulic wood splitter operates at a fast 7-second cycle speed, allowing you to complete your tasks faster and more efficiently.
Heavy-Duty Hydraulic System:
The log splitter features a robust hydraulic oil system that operates at 14 GPM, keeping contaminants at bay and extending the system's life. Both hydraulic and engine oils are included, so it’s ready to go out of the box.
Reliable Support:
For proper setup, refer to the instruction manual and assembly video. Should you have any questions or issues, our dedicated support team is just an email away, ready to assist you.
Splits Bigger and Tougher Logs
20-Ton Gas Log Splitter
This high-performance hydraulic wood splitter handles logs up to 21 inches long with an impressive 7-second cycle time. Designed for speed and efficiency, its powerful hydraulic system delivers rapid, effortless splitting, cutting your workload significantly. Whether you're stocking up on firewood for winter or processing large volumes of logs, this splitter’s unmatched power and reliability let you get the job done in record time. A must-have for serious wood-splitting operations!
Since the machine has been tested, some hydraulic oil remains in the hydraulic oil system. Only 2.5 gallons of hydraulic oil need to be added.
2-In-1 Convertible Support
Easily converts to a tow bar and can be pulled by a trailer when needed
13" Pneumatic Tires
Allow for towing up to 25 MPH, ensuring durability and performance
Two-Stage Gear Pump
Keeping contaminants out and extending the system's life
